Just keep this in mind before you book your room.Discover New Mexico’s Largest Entertainment Hotel – Vibrant, spectacular, and locally inspired – at Hilton Santa Fe Buffalo Thunder. We are going to also let all of our family and friends now about the horrible service we received. Based on this we will NEVER set foot in the Hotel/Casino again. Well I'm not going to stay there only one night and somewhere else the second night so I told him to cancel the other night and refund me my money. Basically they only wanted to cancel the second reservation for the second night. Therefore I will not have a room to provide to you that evening.' I immediately called him and told him I actually had 2 separate reservations and that they should not have booked me, charged my credit card and given me a confirmation number if they couldn't accommodate our booking. We see you are reserved one night on June 18, 2015, however we do not have the availability as we are fully committed.

The emails states 'It comes with great disappointment that I have to write to you today. Today, 2 DAYS BEFORE WE WERE SUPPOSE TO CHECK IN, I get an email from Shane Hamlett, Hotel Manager at Red Rock. Back on May 7th I booked 2 nights at the Red Rock Hotel for June 17th and 18th (I had to make 2 separate reservations, one for each day).

DO NOT STAY OR GO TO THIS RESORT AT ALL AS THEY DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS.

Red rock casino resort spa email